Frequently Asked Questions

Our goal is to make the process of ordering through us as simple as possible. Below is a list of our most Frequently Asked Questions (and Answers). If you don't find an answer to your question below,  call our customer service at 866-50Wraps
 
Q What type of chocolate is this?
A We use the finest Belgian Chocolate in all of our products. Custom orders may be made in milk or dark chocolate for the same price.

 

Q How long does it take to get my order?
A All Express collection items will ship within 72 hours, while custom orders will be ready for shipment in 2 weeks or less.

 

Q How long will the chocolate last?
A Our chocolate products have a shelf life of over 1 year. We do not recommend refrigeration. Simply store the product at room temperature (not over 72*) - keep away from direct sunlight and heating units. Our cookies have a shelf life of 3-4 months.

 

Q Is your chocolate Kosher?
A Yes, products are OU-D certified Kosher Dairy.

 

Q What forms of payment do you accept?
A WHAT ARE THE PAYMENT TERMS:  
Pay in full after the proof has been approved.  Can either pay invoice that is emailed OR call us at 1-866-50Wraps with credit card information over the phone.
You may also mail a check... however checks are held for 10 working days for bank clearance.

 

Q How do I know my chocolate won’t melt?
A We use gel ice packs in the warm months to keep the product cold until delivery.

 

 

WHAT ARE THE ARTWORK REQUIREMENTS:  
Digital artwork preferred. Send to size via email in PC-formatted Adobe Illustrator or Photoshop. Must be 300 dpi resolution, vector format with all fonts converted to outlines. Art services available $50/hr.

 

WHAT IF I HAVE CANCELLATIONS/CHANGES:  
All cancellations and/or changes must be confirmed in writing. All work will be billed to point of cancellation. Changes to orders already in production may result in delayed shipping.

 

CAN I HAVE DROP SHIPMENTS:  
Individual items shipping to multiple destinations require mailers; call for pricing. Deluxe service of $9.95(X) includes mailer, gift label and shipping via Fed Ex Ground. Addresses must be submitted in MS Excel spreadsheet; contact factory for correct format. If unable to provide addresses on a spreadsheet, we will enter them for a fee of $0.50 per address. FOB: Factory, Blaine WA 98230.

 

ARE YOU ABLE TO MAKE INTERNATIONAL SHIPMENTS:  
International paperwork provided at no charge. All duties, taxes, brokerage fees and handling charges are the responsibility of the purchaser, billed at a later date. Shipping under a third party account number is recommended for international shipments.

 

DO YOUR PRODUCTS HAVE KOSHER CERTIFICATION:  
Most of our products are manufactured under the supervision of the Orthodox Union. Call factory for details.

 

WHAT IF I WANT LESS THAN MINIMUM:  
You will still be charged for minimum amount.

 

CAN I GET A PAPER PROOF/PRODUCT PROOF:
 An electronic or paper proof will be provided at no charge; signed approval required to begin production. Product proof available for $125, applied toward full order if approved.

 

HOW LONG IS PRICING GOOD FOR:
 Prices are effective August 1  through August 1 of the current year and are subject to change without notice. All prices in U.S. dollars.

 

WHAT IS YOUR PRODUCTION TIME:  
Standard production time for most items is two WORKING weeks from art approval. Rush services available upon request. Rush charges may apply; inquire with factory. Allow adequate transit time.

 

WHAT IS ADVANTAGE OF REPEAT ORDERS:
 No set up fees and reduced production time for exact reorders.

 

CAN I GET SAMPLES:  
Random samples. Available at no charge. Spec samples. available for $125, payable in advance. Digital spec samples. Full-color digital representations of custom items available at no charge.

 

WHAT ARE SET UP CHARGES:
 One-time set up charge of $100 applies to most items. All molds remain property of the factory. Three-dimensional molds quoted on a per-job basis.