WHAT ARE THE ARTWORK REQUIREMENTS: Digital artwork preferred. Send to size via email in PC-formatted Adobe Illustrator or Photoshop. Must be 300 dpi resolution, vector format with all fonts converted to outlines. Art services available $50/hr.

WHAT IF I HAVE CANCELLATIONS/CHANGES: All cancellations and/or changes must be confirmed in writing. All work will be billed to point of cancellation. Changes to orders already in production may result in delayed shipping.

ARE THERE CHOCOLATE OPTIONS: Catalog pricing reflects choice of milk or dark chocolate. White chocolate available at an additional 10%. Flavoring also available; inquire at factory.

CAN I HAVE DROP SHIPMENTS: Individual items shipping to multiple destinations require mailers; call for pricing. Deluxe service of $9.95(X) includes mailer, gift label and shipping via Fed Ex Ground. Addresses must be submitted in MS Excel spreadsheet; contact factory for correct format. If unable to provide addresses on a spreadsheet, we will enter them for a fee of $0.50 per address. FOB: Factory, Blaine WA 98230.

ARE YOU ABLE TO MAKE INTERNATIONAL SHIPMENTS: International paperwork provided at no charge. All duties, taxes, brokerage fees and handling charges are the responsibility of the purchaser, billed at a later date. Shipping under a third party account number is recommended for international shipments.

DO YOUR PRODUCTS HAVE KOSHER CERTIFICATION: Most of our products are manufactured under the supervision of the Orthodox Union. Call factory for details.

WHAT IF I WANT LESS THAN MINIMUM: Inquire for less than minimum availability and charges.

WHAT ARE THE OVERRUNS/UNDERRUNS: Allow for 5% over/under on all items to be billed accordingly.

CAN I GET A PAPER PROOF/PRODUCT PROOF: An electronic or paper proof will be provided at no charge; signed approval required to begin production. Product proof available for $95(V), applied toward full order if approved.

WHAT ARE THE PAYMENT TERMS: Pay in full after the proof has been approved.  Can either pay invoice that is emailed OR call us at 1-866-50Wraps with credit card information over the phone.
You may also mail a check... however checks are held for 10 working days for bank clearance.

HOW LONG IS PRICING GOOD FOR: Prices are effective August 1, 2004 through August 1, 2005 and are subject to change without notice. All prices in U.S. dollars.

WHAT IS YOUR PRODUCTION TIME: Standard production time for most items is two WORKING weeks from art approval. Rush services available upon request. Rush charges may apply; inquire with factory. Allow adequate transit time.

WHAT IS ADVANTAGE OF REPEAT ORDERS: No set up fees and reduced production time for exact reorders.

CAN I GET SAMPLES: Random samples. Available at no charge. Spec samples. Available for $95, payable in advance. Digital spec samples. Full-color digital representations of custom items available at no charge.

WHAT ARE SET UP CHARGES: One-time set up charge of $95 applies to most items. All molds remain property of the factory. Three-dimensional molds quoted on a per-job basis.

WHAT IS THE SHELF LIFE: Chocolate has a shelf life of one year or longer if stored at room temperature; away from heat, humidity, direct sunlight and strong odors.

CAN I SPLIT SHIPMENTS: Multiple items shipping to multiple destinations will be subject to a handling fee of $3 for full-case quantities and $5 for partial-cases, in addition to regular freight charges.

HOW WILL MY ORDER GET SHIPPED DURING WARM WEATHER MONTHS: During the summer months and to all warm climates, chocolate is shipped with ice gel packs at no additional charge. Upgraded ship method may be required, based on shipping destination. Refrigerated trucking is available for larger shipments.